Any person having grievance with any Entitlement function (GPF and Pension) discharged by the Accountants General can record his grievance online. Along with text of the grievance, relevant documents can also be uploaded. Acknowledgments would be provided both via SMS and e-mail, along with status updates via SMS. The status of the grievance redress can also be viewed online on this site.

Citizens' Charter of Accountants General
Recognizing -- the right of the pensioners to receive prompt settlement of their pensionary benefits and provident fund balance dues
Conscious of -- our responsibility as scrutinizing and authorising authority
In Evidence -- of our commitment to provide and maintain the highest quality of service
We Resolve
· To authorize pensionary benefits and provident fund dues within two months of receipt of the cases complete in all respects
· To address the concerned authorities, in respect of deficiencies and defects within one month; and, to keep the beneficiaries informed of such action
· To acknowledge receipt of all complaint cases within one week
· To furnish final replies to complaints relating to retirement benefits within two months of their receipt
· To furnish final replies to correspondence relating to discrepancies in general provident fund accounts within three months of receipt
We Further Resolve -- to suitably disseminate knowledge and information on the procedures and processes to all stakeholders.